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Cancel/ Change Order
To ensure a smooth shopping experience, OCEANCOASTLINE LLC provides a limited adjustment window for customers wishing to update or cancel their order shortly after purchase. Because our fulfillment process begins quickly, all modifications must be requested within the timeframe noted below.
The table below summarizes the core rules of our modification and cancellation terms:
| Request Type | Allowed Timeframe | How to Submit | Status After Timeframe |
|---|---|---|---|
| Cancel Entire Order | Within 4 hours after purchase | Email or Contact Form | Not guaranteed once processing begins |
| Change Product Details (size, color, quantity, design) | Within 4 hours after purchase | Email or Contact Form | Not available once processing begins |
| Update Shipping Address | Within 4 hours after purchase | Email or Contact Form | Must contact carrier directly once shipped |
| Cancel After 4 Hours | Not guaranteed | Email only | Order may be non-interruptible |
I. Adjustment Window for Order Changes
OCEANCOASTLINE LLC provides a 4-hour grace period following order submission. Within this window, customers may request:
• Complete cancellation of the order
• Changes to product variants (size, color, style, quantity)
• Corrections to customer or shipping information
How to request:
• Email us at support@oceancoastline.com
• Or send a request through the Contact Us page on oceancoastline.com
The timestamp of your email or form submission is the official reference. Your request must be initiated before the 4-hour window expires.
II. After the 4-Hour Window
Once the 4-hour period has passed, orders normally enter processing, packaging, or production. At this stage:
• Cancellations cannot be guaranteed
• Modifications to product details cannot be made
• Changes to shipping method or upgrade requests are not available
• The order becomes fully chargeable and non-adjustable
If the order has shipped, it cannot be intercepted or altered. If you still wish to return the item after delivery, it will fall under the standard return process, which may include additional shipping costs.
III. Customer Responsibility for Accurate Shipping Details
During checkout, customers must ensure that all shipping information is complete and correct, including:
• Street number and street name
• Apartment or suite number (if applicable)
• City, state, and ZIP code
• Recipient name and contact information
OCEANCOASTLINE LLC is not responsible for delivery issues caused by incorrectly entered addresses. In such cases:
• Refunds will not be issued for packages lost due to customer address errors
• If the package is returned to us, the customer must pay reshipment fees
• Delays, losses, or additional costs are solely the customer’s responsibility
IV. Address Changes After Shipment
Once a tracking number has been assigned or the shipment is in transit, OCEANCOASTLINE LLC cannot modify the delivery address.
Customers must contact the carrier directly to request rerouting or corrections. Carrier decisions, fees, and approval processes are outside our control.
V. Customer Support
For questions, clarifications, or requests within the valid adjustment timeframe, please contact:
• Email: support@oceancoastline.com
• Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Placing an order signifies agreement with these terms. OCEANCOASTLINE LLC appreciates your cooperation in helping us maintain fast, accurate, and efficient order fulfillment.