Refund Policy

Refund Processing Timeline

When your returned item arrives at our facility, it is checked in and handed to our Quality Control team for review.
The inspection process typically takes 3–5 business days, depending on the number of returns being processed at that time.
During inspection, we verify the item’s condition, packaging, and eligibility based on our policy.
You will receive an email update on the same day that the inspection is completed, confirming whether your refund has been approved or declined.
Approved refunds are initiated within 14 business days, and the amount is sent back to your original payment method.
The exact time for the funds to appear in your account may vary depending on your bank or card issuer, as each financial institution follows its own timeline.

Refund Eligibility Requirements

Items must be unused, unwashed, and undamaged, and must not show any signs of wear or alteration.
All original packaging—including product tags, labels, accessories, and protective materials—must be returned intact.
A valid proof of purchase is required. This may include your order number, confirmation email, or packing slip.
The item must comply with all conditions outlined in our main Return Policy and must not fall into any non-refundable category.
Items returned without proper packaging or in poor condition may not be approved for refund and can be returned to you if requested.

Non-Refundable Situations

Clearance, sale, or discounted products are final sale and are not eligible for refunds.
Items purchased in the wrong size, color, or style due to customer selection are not eligible for refund.
Customized or personalized products cannot be refunded if the customer entered incorrect text, options, or details.
Slight color differences between the product images and the delivered item are normal due to display variations and are not considered defects.
Products that show signs of wear, damage, misuse, or alteration cannot be refunded.
Items returned after the eligible return period or without necessary packaging are also not refundable.

Exchange Eligibility

If you receive a defective item, you may request an exchange by submitting clear photos of the defect for verification.
If an item arrives damaged due to shipping, we will replace it once the damage is verified through photos.
Exchanges for preference-based reasons such as size, color, or style changes are not available.
If a replacement for a defective or damaged item is out of stock, a full refund will be issued to your original payment method.
All exchange requests must be submitted within the return window to ensure timely processing.

How Refunds Are Issued

All refunds are securely processed through PayPal, our default refund system, regardless of the original payment method.
Refunds always return to the original payment method used at checkout.
Customers may request proof of refund initiation if their bank or card issuer requires documentation to confirm or expedite the transaction.

If You Haven’t Received Your Refund

Contact your bank or card provider first, as processing times vary widely between financial institutions.
Check your email, including spam or promotions folders, for the refund confirmation sent by OCEANCOASTLINE LLC.
If you still haven’t received your refund after the expected timeframe, reach out to us and we can provide proof of refund or help you follow up with your payment provider.
Delays may also occur during holidays or weekends depending on your bank’s processing schedule.

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