Return Policy

A. Return Window

1. Return period is 30 days from the date the carrier marks your package as delivered.

2. Items must be postmarked within the 30-day window to remain eligible.

3. Returns submitted after 30 days may no longer be accepted or refunded.

4. This timeframe allows you to check your item and make sure it meets your expectations.

B. Item Eligibility Requirements

1. Items must be:
   – Unused
   – Unworn
   – Unwashed
   – Undamaged
   – Unaltered

2. Original packaging must remain intact (bags, boxes, protective materials).

3. All tags and labels must remain attached exactly as received.

4. Proof of purchase is required (receipt, confirmation email, or packing slip).

5. If any requirement is not met, the return may be denied or partially refunded.

C. When OCEANCOASTLINE LLC Is Responsible

1. We fully cover returns involving:
   – Manufacturing defects (misprints, discoloration, stitching issues, stains).
   – Incorrect items (wrong size, color, style, graphic).
   – Printing mistakes (misaligned text, incorrect design, production errors).

2. To report an issue:
   – Email support@oceancoastline.com.
   – Include your order number + clear photos of the problem.

3. We will handle the entire process at no cost to you when the issue is our fault.

D. Non-Returnable Situations

1. Incorrect custom or personalized details entered during checkout.

2. Changes of mind or personal preference after receiving the item.

3. Minor color differences caused by screen display vs. physical product.

4. Because some products are customized, reviewing details before ordering is strongly recommended.

E. How to Start a Return

1. Email support@oceancoastline.com with your order number and a brief explanation.

2. Our support team will send:
   – Return instructions
   – The correct return address

3. Pack the item securely before shipping it back.

4. Use a trackable shipping method for safety.

5. Return shipping costs are the customer’s responsibility unless the issue was caused by us.

6. Original shipping fees are non-refundable.

F. After We Receive Your Return

1. Quality control review takes 3–5 business days.

2. Approved refunds are issued to your original payment method.

3. Banks or payment providers may require 5–10 additional business days to complete processing.

If you ever need help with any part of this process, our team is ready to assist at support@oceancoastline.com. Thank you for choosing OCEANCOASTLINE LLC—we appreciate your trust and are committed to making every step of your experience smooth and reassuring.