Shipping & Delivery

Thank you for choosing Oceancoastline. We want every part of your shopping experience to feel smooth, transparent, and stress-free—from the moment you place your order to the moment it arrives safely at your door. To make everything as clear as possible, we’ve organized our entire shipping process into simple A–B–C sections so you always know exactly what to expect.

A. Order Processing

All orders begin with a standard 2–5 business day processing period. During this time, our team verifies your order details, checks product quality, prepares packaging, and ensures your items are ready for shipment.
Processing includes multiple steps such as quality inspections, order confirmation, packaging preparation, label creation, and final verification. Each step is carefully carried out to ensure your order is accurate and safely packed.
Our business week runs from Monday through Saturday, excluding Sundays and U.S. federal holidays. Orders placed during non-business hours will enter the queue for the next available working day.
Any order placed after 7:00 PM EST is automatically moved to the next business day’s processing batch to maintain accuracy and prevent rushed handling.
Orders submitted on Sundays or holidays will begin processing on the next available business day to ensure each order receives proper attention and care.

B. Additional Processing Time for Special Orders

Customized or personalized items—including custom names, artwork, prints, or special design requests—may require an additional 1–3 business days. This ensures our production teams have enough time to finalize designs, complete custom work, and verify accuracy.
Bulk or wholesale orders of more than 50 units may require 7–10 business days of processing, depending on inventory levels and production timelines.
These extended processing windows allow us to maintain strict quality standards, especially for items requiring individualized production steps.
Same-day processing is available only when orders are placed before 7:00 PM EST and do not include customization or large-quantity items.

C. Shipping Carriers

Once your order is fully processed, it is handed off to one of our trusted delivery partners: USPS, UPS, FedEx, or DHL (available only in select regions).
The carrier is selected based on your location, delivery speed, package dimensions, and whichever service provides the most reliable route.
Our goal is always to balance speed, safety, and dependability, ensuring every package is handled carefully from start to finish.

D. Shipping Fee

All domestic orders are shipped using a flat-rate fee of $6.99 USD.
This flat-rate system allows us to maintain consistent packaging quality, secure handling, and stable delivery expectations—no matter the size or weight of your order.
We believe in keeping shipping fees simple, predictable, and transparent throughout the entire checkout process.

E. Delivery Time

After your order ships, typical U.S. delivery times range from 5–12 business days, depending on your location and the carrier’s current workload.
Customers located in rural or remote areas may experience slightly longer delivery times due to limited carrier routes or reduced local sorting facility operations.
Delivery delays can occur due to weather conditions, operational issues within carrier networks, or sudden increases in national shipping volume. While these delays are outside our control, we monitor all shipments and ensure customers receive timely updates whenever possible.
During high-demand periods—such as Christmas, Black Friday, or nationwide promotional events—both processing and delivery times may extend.
If your order is for a holiday or time-sensitive event, we recommend placing your order 2–3 weeks in advance to avoid seasonal delays.

F. Shipping Restrictions

At this time, Oceancoastline is unable to ship to:

Alaska
Hawaii
U.S. Territories (including Guam, Puerto Rico, and American Samoa)
P.O. Boxes
APO/FPO/DPO military addresses

These limitations are due to carrier restrictions and logistics constraints. We hope to expand our shipping capabilities as our operations continue to grow.

G. Tracking Your Order

As soon as your package leaves our fulfillment center, you will receive a tracking number via email or SMS, depending on the contact method you selected at checkout.
Tracking information generally becomes active within 24–48 hours after the carrier has scanned the package.
During holidays or peak carrier seasons, tracking updates may take slightly longer to appear, but once movement is registered, you’ll be able to follow your package in real time.
If your tracking link shows “label created” for longer than usual, this is typically due to carrier delays and not an issue with your order itself.

H. Holiday & Peak Season Notes

Shipping and processing times may increase during major shopping events such as Thanksgiving, Christmas, New Year’s, or national sales promotions.
Carriers often experience significant delays due to volume surges, even with expedited services.
Weather-related issues—especially during winter months—may impact transit times across several regions.
To ensure timely delivery during peak periods, we strongly recommend placing orders early and planning ahead.

I. Customer Support

If you need assistance at any point—whether it’s about tracking, shipping concerns, delivery timeframes, or general inquiries—our support team is always available to help.

Email: support@oceancoastline.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: oceancoastline.com

We’re committed to providing clear, friendly, and timely support for all our customers.

J. Store Information

Store Name: Oceancoastline
Company: OCEANCOASTLINE LLC
Address: 333 NW 4th Ave, Delray Beach, FL 33444, United States
Email: support@oceancoastline.com
Website: oceancoastline.com

At Oceancoastline, we take pride in delivering a seamless, reliable, and thoughtful shipping experience. Thank you for trusting us with your order—your satisfaction means everything to us.