Cancel/Change Order
At Oceancoastline, we understand that customers may occasionally need to adjust or cancel an order shortly after checkout. Because many of our products involve customization, personalized details, or time-sensitive production steps, we have established a structured policy that balances customer flexibility with operational efficiency.
Our intention is to give customers a fair opportunity to correct errors while ensuring that production workflows remain accurate and uninterrupted once they begin. The policy below is designed to be straightforward and transparent so you always know what to expect when requesting a change.
4-Hour Modification & Cancellation Window
Customers are provided with a strict 4-hour window from the time an order is placed to request any modification or cancellation. This is the only period during which changes are possible. After this timeframe, orders automatically move into production and can no longer be altered.
During the initial 4 hours, orders are temporarily held to allow customers time to review and correct order details if needed. Once the window closes, the system releases the order into automated and manual production stages, making changes impossible.
Changes Permitted Within the 4-Hour Window
Within the allowed timeframe, customers may request the following adjustments:
Size changes
Color or style updates
Corrections to personalized text or custom details
Replacement of uploaded images or design files
Changes to product type or quantity
Full order cancellation
Shipping address updates
Why the 4-Hour Window Is Firm
Production preparation begins immediately after the holding period ends. This process includes reviewing design or personalization files, setting up printing or engraving instructions, allocating materials and inventory, and scheduling the order into the production queue.
Once these steps start, making changes can cause delays, workflow disruption, or material loss. For this reason, the 4-hour policy applies equally to all customers without exception.
How to Request a Change or Cancellation
If you need to make a change, it is critical to act quickly. Email is the fastest and most reliable way to reach our team for urgent requests.
Send your request immediately to support@oceancoastline.com
For fastest handling, use this subject line:
“URGENT: Order [Your Order Number] Change/Cancellation”
Please include the following details in your email:
Your full name
The email address used at checkout
Your order number
A clear and specific description of the requested change
Examples of clear requests include:
Please change the size from Medium to Large
Please cancel my entire order
Please update my shipping address to [new address]
I uploaded the wrong image and would like to replace it with the attached file
You may also contact us through the Contact Us page on oceancoastline.com, but email is strongly recommended for urgent requests. Any request submitted after the 4-hour window will be declined, as the order will already be in production.
No Changes After 4 Hours
Once the flexibility window expires, the order becomes final. At that point, Oceancoastline cannot accept requests for size changes, color or design modifications, custom text edits, file replacements, order cancellations, or shipping address changes.
While we understand that mistakes can happen, this policy ensures fast fulfillment and fair treatment for all customers.
Customer Responsibility for Shipping Address Accuracy
Customers are fully responsible for ensuring their shipping address is entered correctly during checkout. This includes confirming the street name and number, apartment or unit details, city, state, ZIP code, correct spelling, and that the address is recognized by shipping carriers such as USPS, UPS, FedEx, or DHL.
Even minor errors may result in delivery delays or failed shipments.
Consequences of Incorrect Address Information
If a carrier is unable to deliver due to incorrect or incomplete address details, the customer will be responsible for any reshipment costs.
Common delivery issues include insufficient address information, missing unit numbers, unknown addresses, or recipient relocation. If tracking confirms that a package was delivered to the address provided at checkout, Oceancoastline is not responsible for replacements or refunds. The order will be considered fulfilled.
Customer Support Contact
Our support team is available to assist with order changes, delivery questions, or general inquiries.
Primary Contact Email: support@oceancoastline.com
Business Address:
Oceancoastline
333 NW 4th Ave, Delray Beach, FL 33444, United States
Final Notes
This policy exists to ensure consistency, fairness, and efficiency for all customers. Reviewing your order carefully and acting promptly if changes are needed will help prevent issues later.
Thank you for choosing Oceancoastline. We appreciate your trust and remain committed to providing a reliable and professional shopping experience.
