Return & Refund Policy

By placing an order with Oceancoastline, you agree to the terms outlined below. This policy is designed to ensure a fair, clear, and transparent process for returns, exchanges, cancellations, and refunds. Our priority is to give every customer confidence and peace of mind when shopping with us. These guidelines apply to customers within the United States.

30-Day Return Eligibility

We offer a 30-day return period starting from the date your order is delivered. If an item does not meet your expectations, you may request a return within this timeframe. To be eligible, returned items must be unused, unworn, unwashed, and free from damage not caused during shipping. All original tags and packaging must be included, and valid proof of purchase such as an order confirmation email or receipt is required. These conditions help us maintain consistent quality standards for all customers.

Return Labels

Return labels are not automatically included in shipments. This is part of our effort to reduce unnecessary waste. If you need to initiate a return or exchange, simply email support@oceancoastline.com, and our team will provide clear, step-by-step instructions to assist you promptly.

How to Start a Return

To begin a return, please contact support@oceancoastline.com and include your order number, full name, proof of purchase, and the reason for the return. If the return is related to a damaged, defective, or incorrect item, please attach clear photos or a short video showing the issue. Once your return is received and inspected, typically within 24 hours of arrival, you will receive an email confirmation. Approved refunds are usually issued within 14 days, though banks may take an additional 3–5 business days to post the funds.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will resolve the issue quickly. Please email support@oceancoastline.com with supporting photos or a video. After verification, a replacement will be shipped to you at no additional cost.

Exchanges

Exchanges are available for defective items, incorrect products, damaged goods, or sizing issues. For approved exchanges, customers are not responsible for return shipping costs. Contact support@oceancoastline.com, and our team will guide you through the process to ensure you receive the correct item as soon as possible.

Refund Process

All returned items are inspected upon arrival. You will be notified by email once the inspection is complete and informed whether your refund has been approved. Approved refunds are issued to the original payment method within 14 days. Processing times may vary depending on your financial institution.

Order Cancellations

Orders may be canceled within 4 hours of placement for a full refund. After this window, orders may already be in processing and cannot be canceled. Please review your shipping address and order details carefully before submitting your order. Customers are responsible for issues resulting from incorrect information provided at checkout.

Contact Information

Store Name: Oceancoastline
Owner: Aaron Ussery
Address: 333 NW 4th Ave, Delray Beach, FL 33444, United States
Email: support@oceancoastline.com
Website: oceancoastline.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

At Oceancoastline, we are committed to handling every return or refund request with care, fairness, and transparency. Thank you for shopping with us and for trusting our service.